FAQ

Q. How to place my order on the site?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue adding other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a login page where you need to login your account with your Username and Password. If you don't have an existing account, you need to register an account before proceeding your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping method and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. Then, you need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
www.bigeyemart.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via Paypal (Visa or Mastercard / American Express / Paypal Funds) 
Via Ipay88 (Visa or Mastercard / Internet Banking)

2. Invoice / Cheque / Offline Bank Transfer
Bank : MayBank
Bank Account : 562197090326
Account Name : Big Eye Mart Sdn. Bhd.

After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total ammount you have paid :
Your Order No :

You may scan and email us the above info to Email Address : [email protected] or WhatsApp it to us at 0129199654
Note: Your purchased products will not be delivered until we have this confirmation.


Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
Yes,  only if the order is still on pending status.
- Please send an email to our customers service email at [email protected] or reach us via WhatsApp 0138381886 with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia.


Q. How long does the delivery usually takes?
Delivery usually will takes about 2 to 3 days


Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or reach us via WhatsApp 0138381886 for us to clear your doubts.